IT Manager
IT
IT Manager
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Requisition Number: ITMAN018410
IT Manager – SoftWriters
Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.
About SoftWriters
SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.
The Opportunity
We’re seeking an IT Manager to lead our Corporate IT function during a period of meaningful technology transformation. In this role, you’ll own all aspects of internal IT—end-user computing, business application support, SaaS management, vendor oversight, AV/meeting room technology, and IT service delivery—ensuring our employees have a secure, reliable, and efficient technology environment that supports our mission: Empower LTC pharmacy, save lives.
Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports to: Chief Financial Officer
What You’ll Do
• Lead Corporate IT operations, including end-user computing, device lifecycle management, and workstation standards.
• Manage IT service delivery, troubleshooting, and escalation for employee-facing technology.
• Oversee business applications and SaaS governance, including ERP, CRM, and productivity tools.
• Own vendor management, including outsourced IT relationships and hardware/software providers.
• Drive onboarding/offboarding workflows, identity provisioning, and secure access processes.
• Manage IT budgets, procurement, and license optimization to reduce waste and improve efficiency.
• Maintain IT policies, compliance readiness, and internal controls for audits and security standards.
• Collaborate with Engineering on cybersecurity alignment, risk assessments, and disaster recovery planning.
What We’re Looking For
Required:
• 7–10+ years of progressive IT experience supporting end-user technology and corporate IT operations.
• Experience managing outsourced IT vendors and holding partners accountable to SLAs.
• Strong hands-on technical skills across workstation management, device security, and troubleshooting.
• Familiarity with ERP, CRM, M365, and modern SaaS environments.
• Excellent communication skills and ability to build trust across all levels of the organization.
• Ability to work onsite in Pittsburgh on a hybrid basis.
Preferred:
• Experience managing conference-room/AV technology.
• Budgeting, licensing, and vendor negotiation expertise.
• Proven success operating as a player/coach and building scalable processes.
Why You’ll Love Working Here
Meaningful Work: Your contributions directly impact patient safety and pharmacy operations across the healthcare system.
Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.
Work-Life Balance:
• Hybrid work policy with flexible hours
• Remote-Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays
Comprehensive Benefits:
• Competitive salary and equity participation
• 100% paid parental leave
• 401(k) with company match
Growth-Focused Culture:
• Continuous learning and development opportunities
• Cross-functional collaboration
• Clear career advancement paths
• Conference and training budget
Our Values in Action
• Innovators, Thought Leaders, Teachers: We invest in your growth and encourage knowledge sharing
• Accountability and Ownership: Take initiative, own outcomes, celebrate wins
• Customer-Centric: Direct connection to the pharmacies and patients we serve
• Unyielding Integrity: Ethical decision-making in everything we do
• One Team, Family Spirit: Collaborative environment where everyone’s success matters
Ready to Apply?
Join a team where your technical skills have meaningful impact. We’re looking for someone who’s excited about healthcare technology and ready to grow with a dynamic, mission-driven company.
Note: This position does not sponsor work visas and requires ability to work hybrid from our Pittsburgh office.
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